Privacy Policy

Last Updated: July 16, 2026

Mon-Ray, Inc. respects your privacy and is committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, contact us, request product information, ask for assistance or a price quotation, request dealer information, or otherwise communicate with us.

By using this website, you agree to the practices described in this Privacy Policy.

1. Who We Are

Mon-Ray, Inc. is a manufacturer of high performance window, storm window, storm door, and porch enclosure products. Our corporate and national sales offices are located in Minneapolis, Minnesota, and our manufacturing plant is located in Osage, Iowa.

For purposes of this Privacy Policy, “Mon-Ray,” “we,” “our,” and “us” refer to Mon-Ray, Inc.

2. Information We Collect

We may collect information that you provide directly to us through our website, email, phone calls, or other communications.

Information You Provide Through Forms

When you complete a contact form or request information, we may collect details such as:

• Name
• Company name
• Email address
• Phone number
• Mailing address
• City, state, and ZIP code
• Product interest
• Customer type, such as homeowner, contractor, dealer, architect, engineer, consultant, or building owner
• Request type, such as product literature, assistance, price quotation, dealer contact, service, parts, refurbishing, or dealer program information
• Questions, comments, project details, or other information you choose to submit
• Website address, if provided

We use this information to respond to your request and provide the information or assistance you asked for.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of visit
• Referring website
• General website usage information
• Cookie and analytics information

This information helps us understand how visitors use the website and helps us improve site performance and user experience.

3. Cookies and Analytics

Our website uses cookies and similar technologies. Cookies are small files stored on your browser or device that help websites function and collect basic usage information.

We currently use Google Analytics cookies to understand general website traffic and visitor activity. These cookies may help us see things such as which pages are visited, how visitors move through the site, and how the website is performing.

Google Analytics cookies identified on the website may include cookies such as:

• _ga
• _ga_7CQBBL2VWS
• _gid

These are used for website analytics and statistics. They are not used by Mon-Ray to directly identify you by name.

You can control or delete cookies through your browser settings. You may also use the cookie banner on our website, where available, to accept or reject non-essential cookies.

4. How We Use Information

We may use the information we collect to:

• Respond to your questions or requests
• Provide product literature or details
• Assist with price quotation requests
• Connect you with an Authorized Dealer, where appropriate
• Provide information about parts, service, refurbishing, or dealer programs
• Communicate with homeowners, contractors, dealers, architects, engineers, consultants, building owners, and other website visitors
• Review project or product needs
• Improve our website and customer experience
• Maintain business records
• Protect the security and operation of our website
• Comply with legal, business, accounting, or regulatory obligations

5. How We Share Information

We may share information when needed to respond to your request, operate our business, or provide services. This may include sharing information with:

• Authorized Dealers or distributors, when you ask to be contacted or when it is appropriate for your location or request
• Contractors, service providers, or business partners who help us respond to inquiries or provide services
• Website hosting, maintenance, analytics, or technology providers
• Email, communication, or customer support providers
• Professional advisors, such as attorneys, accountants, or consultants
• Government, legal, or regulatory authorities when required by law

We do not sell personal information for money.

6. Authorized Dealers and Third Parties

If you request dealer information or ask for your nearest Authorized Dealer to contact you, we may share your contact details and request information with the appropriate dealer or representative so they can follow up with you.

Our website may also include links to third-party websites, documents, or services. Once you leave our website or interact with a third-party service, that third party’s own privacy policy and terms may apply. We are not responsible for the privacy practices of third-party websites or services.

7. Email and Phone Communications

If you contact us through the website, by email, or by phone, we may use your contact information to respond to your inquiry and provide follow-up information related to your request.

We may also contact you about product information, quotations, service requests, dealer information, or related business matters. You may ask us to stop sending non-essential communications by contacting us directly.

8. Data Retention

We retain information for as long as reasonably necessary to respond to inquiries, provide services, maintain business records, comply with legal or accounting obligations, resolve disputes, and protect our rights.

Inquiries, quote requests, dealer requests, service-related communications, and customer records may be retained for business, warranty, service, legal, or recordkeeping purposes.

9. Security

We use reasonable measures to help protect information submitted to us. However, no website, email system, internet transmission, or electronic storage method is completely secure. We cannot guarantee absolute security.

Please use care when submitting information online or by email.

10. Your Choices

Depending on where you live, you may have certain rights regarding your personal information. These may include the right to request access, correction, deletion, or limitation of certain uses of your information.

To make a privacy-related request, please contact us using the information below. We may need to verify your identity before completing certain requests.

Please note that we may retain certain information when required or permitted for business records, legal compliance, warranty records, accounting, security, dispute resolution, or other legitimate business purposes.

11. Children’s Privacy

Our website is intended for general business and product information. It is not directed to children under the age of 13, and we do not knowingly collect personal information directly from children under 13.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business practices, technology, legal requirements, or privacy practices. The updated version will be posted on this page with a revised “Last Updated” date.

Your continued use of the website after changes are posted means you accept the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Mon-Ray, Inc.
7900 Excelsior Blvd., Ste. 140
Minneapolis, MN 55343-3454

Phone: 1-800-544-3646
Fax: 763-546-8977
Email: info@monray.com
Website: monray.com